Motayaser's CV
Profile summary
Quality & Organisational Excellence professional with 13+ years of UAE experience across manufacturing, government and financial services. Proven track record in strengthening organisational excellence and quality through EFQM, DGEP and ISO 9001, and leading rigorous process improvement to enhance efficiency and compliance. Experienced in operational transformation, diagnosing and understanding the current operating model, translating business requirements into optimised Target Operating Models and process designs ready for digitisation, RPA & AI-Enabled Automation, and developing effective KPIs that translate strategy into consistent day-to-day execution. Skilled in ensuring transformation is understood, agreed upon, meets expectations, and is effectively embedded and sustained through effective stakeholder engagement and change management. Certified ASQ Six Sigma Black Belt, PMP and Microsoft AI Transformation Leader.
Career highlights
Process Redesign and Cost Reduction: Redesigned inspection models covering 8,000+ facilities, using Lean Six Sigma, delivering 32% lower operational costs and 35% faster cycle times.
Workflow Streamlining and Optimization: Workflow Streamlining: Streamlined a critical operational workflow using Value Stream Mapping and Root Cause Analysis, reducing turnaround time from 31 days to 2 days.
Performance and KPI Management: Designed effective KPI frameworks and Power BI dashboards to improve performance visibility, align operational measures with strategic objectives, and support benefits-realisation tracking.
Change Management and Adoption: Drove lasting adoption of redesigned processes by realigning shadow‑system drivers (informal incentives, trusted decision routes, and frontline motives), while mobilising influential champions, embedding local ownership, collecting performance insights to inform iterative refinement, and systematically retiring legacy practices to anchor the new operating model.
Quality Management Governance: Led ISO 9001:2015 QMS governance across departments, conducting internal audits, facilitating external BSI audits, managing CAPA resolution and achieving recertification with zero major findings.
Professional Certifications: Certified Six Sigma Black Belt (ASQ), Project Management Professional (PMP), and Microsoft Certified AI Transformation Leader.
Key skills
Professional experience
Steered client engagement supporting organizational excellence and governance preparation, guiding cross-functional teams through structured diagnostics. Advised on process management, performance frameworks, policy development, project management, and change management during a focused advisory project.
- Directed assessment preparation covering process, performance, policy, project, and change management domains from diagnostic to assessor review.
- Performed institutional diagnostics and maturity gap reviews by auditing documentation and tracing workflows against formal standards.
- Assessed operational key performance indicator frameworks to strengthen alignment between daily activities and strategic goals.
- Facilitated executive-level presentations by coaching internal stakeholders on structuring and communicating outcomes to external evaluators.
Shaped the Centre of Excellence function, managing quality management systems, process standardisation, and continuous improvement frameworks across multiple subsidiaries and departments. Collaborated with C-suite stakeholders to monitor performance targets and prepared biannual executive performance reports for the GCEO, linking operational metrics to strategic objectives.
- Directed ISO 9001:2015 quality management governance, internal audits, and external BSI audits, achieving recertification with zero major findings.
- Analysed mystery shopping, audit findings and operational performance across 250+ branches, identifying improvement opportunities and working with operations managers to implement targeted improvements, maintaining customer satisfaction consistently above 95%.
- Managed excellence award submissions that contributed to the Customer Service Excellence Award and Labour Market Award in 2024.
- Conducted EFQM RADAR self-assessment approach by conducting structured maturity assessments, identifying improvement opportunities, and executing targeted initiatives aligned with strategic priorities.
Guided operational excellence in coordination with executive leadership, managing process improvement projects and cross-functional teams of up to 30 members.
- Redesigned the inspection model using risk-based prioritisation and Lean Six Sigma, delivering 32% lower operational costs and 35% faster cycle times.
- Streamlined an operational workflow using Value Stream Mapping and Root Cause Analysis, reducing turnaround time by 93% from 31 days to 2 days.
- Executed a Six Sigma project that deployed a visual SOP, raising workforce comprehension and correct task execution from 35% to 85%.
- Developed business cases for improvement initiatives, including cost-benefit analyses and assessment of automation opportunities based on process stability, suitability and complexity, prioritising initiatives by business value.
- Developed comprehensive Process Design Documents incorporating BPMN 2.0 As-Is/To-Be process maps, exception handling, data mappings and control points, translating business requirements into optimised process designs for implementation and/or automation.
- Designed operational KPI frameworks and built interactive Power BI dashboards, providing senior management with performance visibility and structured post-implementation benefits-realisation tracking.
- Led ADKAR-based change management across BPI initiatives, preparing staff for new ways of working through readiness activities, training, on-the-job support, mentoring and empowerment of local change agents; managed resistance and supported staff through the learning curve to build confidence and adoption.
- Regularly prepared and presented process improvement initiatives and operational performance insights to Assistant Directors and HODs, translating complex analysis into clear recommendations for leadership decisions.
Focused on quality assurance and process improvement within regulated manufacturing operations, applying Lean tools, Root Cause Analysis, ISO 9001 audits, CAPA, data analysis, and management reporting for the food laboratory environment.
- Developed and tested practical automations using UiPath and Power Automate Desktop for invoice processing and reconciliation.
- Implemented web data extraction and recurring Excel reporting workflows featuring business rules, exception handling, and process controls.
Projects
Developed and tested practical automations using UiPath and Power Automate Desktop, including invoice processing, reconciliation, web data extraction and recurring Excel reporting, incorporating business rules, exception handling and process controls.
UiPath Power Automate DesktopEducation
Innovation & Business Transformation
- Dissertation Stage
Food Engineering
Certifications
Languages
English · Fluent
Arabic · Native